Shipping policy
Last updated: October 4, 2026
Where We Ship
Canada only, to any Canadian address.
Shipping Cost
Free tracked shipping on every order. No minimum, no surprise fees at checkout.
Handling Time
We send your order to our fulfillment partner within 1-3 business days of payment. Business days are Monday to Friday, excluding holidays.
Delivery Time
Most orders arrive 2 to 4 weeks after you order (roughly 10-20 business days), including handling.
These are estimates, not guarantees. Carrier delays, customs processing and holidays can extend them.
Tracking
We email your tracking number as soon as the carrier provides it. It can take a few days to show its first scan. You can also follow it on our Track Your Order page.
Taxes and Import Fees
Applicable sales taxes are shown at checkout before you pay. The total shown at checkout is what you owe us, and there is nothing extra to pay us later.
Your mat ships from our fulfillment partner's warehouse in China, so a carrier could ask you for an import fee, duty or brokerage charge when it is delivered. We cover those charges. Contact us before you pay one. If you have already paid, email us the receipt and we will reimburse you.
Wrong Address
Please check your shipping address at checkout. Email us right away if it is wrong, because we can only change it before your order reaches our fulfillment partner.
Late or Lost Orders
If tracking shows your parcel as lost, or it has not arrived 35 days after your shipping confirmation email, email us your order number and we will give you a full refund. If the original parcel turns up later, you can keep it.
Returns
30-day free returns on unused mats, plus a full refund for damaged, defective or wrong items. See our Refund policy.